Starting today, Disney World and Disneyland’s Guest Assistance Card program has seen some significant changes. The Guest Assistance Card previously allowed guests with disabilities to experience significantly reduced wait times for attractions. However, the program was abused by those who didn’t really need it, and the problem got significant enough that it was making national news earlier this summer. Disney is now replacing the Guest Assistance Card with the Disability Access Service (DAS) Card. Continue reading to find out how DAS works and what that means for WDW guests with disabilities.

Like the Guest Assistance Card, the DAS can be received by guests at Guest Relations in each park. However, the Disability Access Service Card differs from the old Guest Assistance Card in how it reduces wait times. The GAC could be used as an used as an unlimited Fastpass, giving guests immediate access to a shorter wait. With a DAS, guests will go to a ride they want to go on and a cast member will give them a return time based on the current wait time of the attraction. For example, if Toy Story Midway Mania has an hour long wait time, guests with a DAS will be able to come back in an hour to gain access to the shortened line that the GAC gave them immediate access to.

This should definitely deter unscrupulous guests from misusing the system, as the upside for using DAS is not nearly as much as using GAC. However, as many have pointed out online, this system is not perfect for everyone, and some guests do actually need a system more akin to GAC in order to enjoy the parks. Our tip would be to talk to Disney Guest Services about your situation if this is the case. Disney is a company that prides itself on providing great service to its guests, and the whole reason for these changes was not to punish those who need assistance, but to deter those who have been abusing the system.


What do you think of the changes to Disney World’s Guest Assistance Card program? Let me know on Twitter or Facebook, or email me at [email protected].