If you purchase an Individual Lightning Lane reservation, it is non-refundable and non-cancellable. But what happens if the ride breaks down during your return window? It can happen, especially with technically complicated rides like Rise of the Resistance. First of all, your return window will automatically be extended to the end of the day. So keep checking the official Disney app to see if the ride reopens. This information can be found in the Disney Genie Tip Board or the park map in the app. If you are able to go back onto the attraction at a later time, then just arrive at the Lightning Lane entrance. There might be a mini-rush to get in line as soon as the ride reopens, so if you have time, you might want to wait a little bit for the initial glut of guests to die down to have the shortest wait time possible.
What if the ride doesn’t reopen for the rest of the day? Unfortunately, you won’t be able to go on the ride with your Lightning Lane reservation. Fortunately, you will be automatically refunded, but only if the ride doesn’t reopen for the rest of the day.
What if you can’t go on the ride once it reopens? This is a trickier situation. If there’s a reason that you can’t make it to the Individual Lightning Lane attraction after it reopens, such as a dining reservation, or you left the park and you couldn’t come back, you will need to go to Guest Relations. They will be able to give you a refund, but it won’t be automatically triggered. This is the only scenario where you can get an Individual Lightning Lane refund.
For more in-depth info, check out our Guide 2 Disney Genie, which lets you know everything you need to know about Disney World and Disneyland’s new line-skipping systems.